Accepted Payments
-
-
-
-
-
-
Apple Pay
-
-
-
-
iDEAL
-
Pay later with Klarna.
-
-
Pro:Direct Gift Card
Payment
-
Klarna - How does Pay Later in 3 / Pay Later in 30 Days work?
Klarna - Pay Later in 3? Klarna Pay Later in 3 interest-free instalments will allow you to spread the cost of your Pro Direct purchase over 3 equal payments. The payment for each instalment will automatically be collected from the debit or credit card you enter at checkout. Your first instalment…
-
When will I be charged?
As soon as you submit your order your payment method will be charged for the full amount of your order. All in stock items will be dispatched within 2 – 3 days. If you have selected Next Day delivery the in stock items will be dispatched same day. If you have elected to personalise your in stock items…
-
Do payments go through a security check?
We want to ensure the security of your order and protect against credit card fraud. As part of this process, both we and your card issuer will validate and authorise your order. It typically takes 24-48 hours for this to be completed. If you've chosen Next Day or Express delivery, rest assured that we…
-
What is 3D Secure?
We prioritise the security of your online payments and take fraud prevention seriously. That's why we have implemented 3D Secure as an extra verification step when you make purchases with your credit or debit card online. It provides an additional layer of protection for your peace of mind. If…
-
Why have I received an email from the Business Protection team?
If you receive an email from our Business Protection Team, there's no need to worry. We have implemented this process to safeguard you against any potential fraudulent activity. Rest assured, we have received a notification from the card issuer, and these internal checks are in place to provide you…
-
If I am ordering from Non-EU countries, am I still liable for import taxes?
At Pro:Direct, we want to ensure transparency regarding any additional charges that may apply to your order. Please note that any fees levied by the recipient country's government, such as taxes, duties, or holding fees, are not the responsibility of Pro:Direct. We kindly request your understanding in…
Promotions & Coupons/Vouchers
-
Why I am unable to use my promotion code?
There may be some limitations. However, products shipped by Pro Direct Sport qualify.
Each offer can be used only once.
Discounts typically don't apply to items already heavily discounted
-
My Coupon code isn't working.
If the coupon code is not recognised, you can follow these steps to see if this helps: - Be careful if you copy & paste the code as this adds a space at the end - this space needs to be deleted. - Coupon codes are case sensitive - all in UPPER CASE. - Make sure you've entered the coupon code…
-
Can I use my Coupon code if the item is being fulfilled by Nike or adidas?
Unfortunately not, all promotions offered by Pro:Direct such as personalisation, multi-buy, discounts, free gifts, affiliate orders, PFA etc, will not apply in this case.
-
UNiDAYS Coupon
The Pro:Direct Student discount is redeemed via a unique promotion code which may only be used once. - Students that are registered and verified through UNiDAYS are eligible for the student discount which will take 10% off qualifying order lines - this discount will be capped at an order value of…
-
Adidas Pro Hub Coupon
The adidas Pro Hub scheme provides eligible professional athletes selected by adidas with 30% discount on qualifying products sold within the Pro:Direct Soccer and Rugby Boot Room. Unique coupons qualifying an adidas selected professional athlete will be provided direct from adidas (Pro:Direct cannot…
-
Mention Me Coupon
The Mention Me Refer a Friend discount can be redeemed on the Pro:Direct Sport App or website via a unique voucher code.
Referrer Reward
- Customers are eligible for the discount which will take £15/15% off a minimum spend of £100 for each referred friend who orders from Pro:Direct for the first time (providing the order is not cancelled).
- Mention Me discount only applies to full price products (excluding products already discounted in sale or outlet), excludes exclusive products, and excludes products fulfilled via the Pro:Direct Partner Program (sold on behalf of Nike and adidas).
- Shipping costs are not included in this discount.
Referred Friend Reward
- New Customers are eligible for the discount which will take £15/15% off a minimum spend of £100.
- Mention Me discount only applies to full price products (excluding products already discounted in sale or outlet), excludes exclusive products, and excludes products fulfilled via the Pro:Direct Partner Program (sold on behalf of Nike and adidas).
- Shipping costs are not included in this discount.
You may not use more than one promotion per order, and promotions may not be used in conjunction with one another unless otherwise specified by us.
Pro:Direct Sport reserves the right to vary any and all elements of this offer at any time without notice. -
Do you offer a discount to Blue Light services?
Yes we do, we want to say thank you, so all Blue Light card holders are eligible for a discount of 10% off qualifying order lines - the discount applies to full price products, excludes exclusive products and excludes products fulfilled via the Pro:Direct Partner Program (sold on behalf of Nike and adidas). …
You may not use more than one promotion per order, and promotions may not be used in conjunction with one another unless otherwise specified by us.
-
Multibuy Promotions & Discounts
We have a number of multibuy offers on site. - To get the saving, you must order the qualifying items within the same order at the same time. - The discount will automatically be applied during the checkout process. - Any refunds will take into account the discount applied as part of the…
CUSTOMER SERVICE
The best way to contact our Customer Service Team is via our direct email address: customerservices@prodirectsport.com
We will respond to your enquiry within 24 hours
We are committed to maintaining our live chat service during the hours of Monday to Friday, from 9 am to 1 pm. However, on occasion, we may need to temporarily manage this service internally to ensure its optimal performance and efficiency, thereby preventing you from experiencing undue delays. In the event that you encounter unavailability during these hours, we kindly request that you reach out to us via email.
Customer Service team are operating 7 days a week (excluding UK Public Holidays )
You may also write to us at PDS Group, Torre House, Shaldon Road, Newton Abbot, TQ12 4PQ
Answers to the most commonly asked questions can be found within our Help & FAQ's section.