Has my order been dispatched yet?
As soon as your order is dispatched from our warehouse you will be sent an email to confirm that it’s on the way. Please log into your Pro:Direct account and go to My Orders where you will be able to track the progress of your order by clicking on the Tracking reference number.
You may not get any tracking information on the courier's website until the following working day after dispatch.
My order hasn't arrived - what do I do?We are sorry if your order is taking longer than expected to arrive.
Your estimated delivery date will have been displayed during the checkout when you placed your order – please allow until this date for your order to arrive. All parcels sent with our couriers can be easily tracked on the courier's website. Your tracking link will be able to provide the latest updates on our order. You can access this link in 'My Orders' once you have signed in to your online account. If there has been a delay, there should be a clear indication where the parcel is and potentially the cause of the delay.
How do I join Elite+?
If you have an existing Elite+ Delivery Membership, you will be able to shop on any ProDirect Sport site and benefit from your free delivery subscription.
*Elite + can be used on orders fulfilled by Pro Direct Sport Warehouse and can not be used in conjunction with orders fulfilled by our Partners Nike and Adidas
Please note: The Elite+ subscription is changing this year, if you are an existing member, you will be notified with further details within the next 30 days.
Why is my delivery charge higher than estimated? (EU Customer)
The estimated delivery charges shown on the Delivery information page are based on your order being shipped from our EU warehouse. If your order is shipped from the UK, shipping charges are higher as shipping surcharges are being applied by a number of carriers.
Why are you not able to send certain products to me?
Please be aware that not all of our products can be shipped to all destinations. If you have ordered an item that we cannot deliver to you, you will see a message during checkout that the item will need to be removed from your basket or you will need to change the delivery destination.
There are three main reasons for the delivery restriction:
1 - Brand restrictions on where Pro:Direct is allowed to ship to, e.g. Nike, Jordan, Asics products, Mizuno products and Wilson rackets.
2 - Destination regulations based on materials used in the product, e.g. wood products, aerosol/inflated products, kangaroo leather.
3 - Destination regulations on certain types of product, e.g. nutrition products.
Are there any Delivery Postcode Restrictions?
We aim to offer a fully flexible delivery service so your order arrives quickly and the options available to you will be shown in the Checkout.
There are a few Postcode restrictions for the Next Day, Premium and Standard delivery services that are detailed below.
Next Day Service
• Not available for the following Postcodes: GY, HS, IM, JE, KW15-17, PA49, PA60–75, PA78, PH30, PH41-44 and ZE2, ZE3
Premium Delivery Service
• UPS Service is not available for the following Postcodes: AB, IM, HS, LA, PA, ZE, KA and CA
• DPD is not available for parcels going to Uzbekistan
Standard Delivery Service
• Royal Mail Tracked Service not available for GY Postcodes
• Deutsche Post International not available for parcels going to Switzerland or Martinique
The best way to contact our Customer Service Team is via our direct email address - firstname.lastname@example.org
Customer Service team are operating 7 days a week (excluding UK Public Holidays).
Pro:Direct Live Chat is available Monday - Friday
You may also write to us at PDS Group, Torre House, Shaldon Road, Newton Abbot, TQ12 4PQ
Answers to the most commonly asked questions can be found within our Help & FAQ's section.