Nike Connected

  • Why should I connect my Pro-Direct Sport Membership and Nike Membership accounts? 

    By connecting your Pro-Direct Sport Membership and Nike Membership, you gain access to a range of exclusive benefits and experiences at Pro:Direct Sport including: 
      - Member-Only Access 
        Get first & exclusive access to special product launches. 
      - Free UK Standard Delivery 
        Enjoy free UK standard delivery on Nike orders placed on the Pro:Direct Sport App and website*. 
      - Experiences & Competitions 
        Register for member-only experiences and enter exclusive competitions with once-in-a-lifetime prizes

    *See Nike Members Free UK Delivery Benefit 

    These are exclusive benefits you receive by connecting your Pro-Direct Sport Membership and Nike Membership accounts in addition to the benefits you receive from each partner individually.

  • How do I connect my accounts?

    You can connect your accounts by downloading the Pro:Direct Sport Mobile App or visiting the Connected Membership page within your account – [Learn More

  • What type of benefits will I receive?

    Once your accounts are connected, you will gain access to member-only access to exclusive Nike products, experiences, and competitions and more including Free UK Standard Delivery on 1,000’s of the latest Nike products*. 

    *See Nike Members Free UK Delivery Benefit

  • I’m already a Pro-Direct Sport member and/or have a Nike Membership, does this mean my accounts are already connected?

    No, you will still need to connect your accounts.  

    You can connect your accounts via the Pro:Direct Sport Mobile App or by visiting the Connected Memberships page within your account – [Learn More]  

  • I have connected my accounts, but I am not seeing Free UK Standard Delivery when placing an order, Why?

    Free UK Standard Delivery is available to Nike Members on 1,000’s of the latest Nike Products when placing an order via the Pro:Direct Sport App or website (on baskets containing £60 or more of eligible Nike Products*). 

    *See Nike Members Free UK Delivery Benefit 

  • What is Nike Membership?

    Nike Membership gives you access to inspiration, community, and exclusive Nike products. It’s the best way to access everything Nike and it’s free, fast, and easy to join.

    Learn more about Nike Membership

  • I have changed my mind; how do I disconnect my accounts?

    You can disconnect your accounts at any time via the Pro:Direct Sport Mobile App, or Pro:Direct Sport website by navigating to: 
      - ‘My Account’ 
      - ‘Connected Memberships’ and selecting ‘Disconnect my account from Nike’ 

  • How can I get additional support on my account and/or orders?

    You can contact the Pro:Direct Customer Service Team at any time for additional support or for questions about connecting your Pro-Direct Sport Membership and Nike Membership accounts via email at

  • How will I know if Free UK standard delivery applies to a Nike product?

    All eligible Nike products are marked as ‘Nike Member Free Delivery’ on the product page (as below). 

    Product Message

  • How long will I qualify for this member benefit?

    Free UK standard delivery on eligible Nike products lasts for as long as your Pro:Direct Sport and Nike memberships are connected.

  • Are there any restrictions on delivery addresses?

    Free UK standard delivery for eligible Nike orders is available to almost all UK postcodes with some exclusions for BFPO, and Highland and Islands addresses. 



The best way to contact our Customer Service Team is via our direct email address:

We will respond to your enquiry within 24 hours

 We are committed to maintaining our live chat service during the hours of Monday to Friday, from 9 am to 1 pm. However, on occasion, we may need to temporarily manage this service internally to ensure its optimal performance and efficiency, thereby preventing you from experiencing undue delays. In the event that you encounter unavailability during these hours, we kindly request that you reach out to us via email.

Customer Service team are operating 7 days a week (excluding UK Public Holidays )

You may also write to us at PDS Group, Torre House, Shaldon Road, Newton Abbot, TQ12 4PQ

Answers to the most commonly asked questions can be found within our Help & FAQ's section