Returning Items to Pro:Direct

Here is some useful info on the process to follow if you want to return an item within the UK.

NOTE - Return Carrier options to drop off in store, or with a carrier are subject to change at anytime.

Sign up today and become a PD Club Member to get unlimited free UK returns.

For customers outside of the UK, please see our Returns FAQ's for the process to follow.

Choose a Carrier for more information
You can follow the link below to locate your nearest Post Office.
Find a Post Office

Available times can be found on the individual stores opening times. Most are open 6 days a week.
If you are printing the label at home then you will need to attach your label to your parcel.
If you are not printing at home then take your QR to the store and they will attach the label for you.
Royal Mail aims to deliver all returns within 3-5 working days. Please keep an eye on tracking for updates.
Talk to the store assistant and show them your code in order to get your parcel returned. Or if label already printed hand it over to be sent.
You can contact either ProDirect's customer service team and they will help with any queries.
Or contact the courier via the Royal Mail contact us page. Or use their inquiry form.
You can follow the link below to locate your nearest DPD Parcel Shop.
Find a DPD Parcel Shop

Available times can be found on the individual stores opening times. Most are open 6 days a week.
If you're printing at home, DPD has over 12,000 hand picked drop-off points, including shops, Post Office and 24/7 lockers. Simply use our handy location finder, and it will show you everything you need, including those locations that simply require a QR code.
DPD aims to deliver all returns back within 2 - 3 days and it can take up to 7 days for the return to be processed.
Show your QR code or hand over the pre-labelled parcel at the counter -we will take of the rest.
You can contact either ProDirect's customer service team and they will help with any queries.
Or contact the courier via the DPD help feature on their website - inquiry form.
You can use the InPost website to locate your nearest locker
All lockers are available 24 hours a day, 7 days a week.
No, when collected by the courier, they will attach a label to the parcel to get it returned correctly.
InPost is currently only available for UK customers and subject to location.
InPost aims to deliver all returns back to the retailer within 5-7 working days.
InPost have a customer care team that can be contacted at the following number- 0330 335 0950 (standard network charges apply)
Available: Mon – Fri, 8am – 10pm, Sat & Sun, 8am – 8pm.
You can contact either ProDirect's customer service team and they will help with any queries.
Or InPost’s customer service team via the website's help feature and fill out a help request form.

Pro:Direct Customer Service

If you do need to reach out to the team for any advice, the best way to contact us is via our direct email address - customerservices@prodirectsport.com

Our Customer Service team are available Monday - Sunday from 09:00 - 17:00 (excluding UK Public Holidays).
Pro:Direct Live Chat is available Monday - Sunday from 09:00 - 13:00 (excluding UK Public Holidays). 

We aim to respond to all email enquiries within 24 - 48 hours.

Answers to the most commonly asked questions can be found within our Help & FAQ's section