Returning Items to Pro:Direct
Here is some useful info on the process to follow if you want to return an item within the UK.
NOTE - Return Carrier options to drop off in store, or with a carrier are subject to change at anytime.
Sign up today and become a PD Club Member to get unlimited free UK returns.
For customers outside of the UK, please see our Returns FAQ's for the process to follow.
Find a Post Office
Available times can be found on the individual stores opening times. Most are open 6 days a week.
If you are not printing at home then take your QR to the store and they will attach the label for you.
Or contact the courier via the Royal Mail contact us page. Or use their inquiry form.
Find a DPD Parcel Shop
Available times can be found on the individual stores opening times. Most are open 6 days a week.
Or contact the courier via the DPD help feature on their website - inquiry form.
All lockers are available 24 hours a day, 7 days a week.
Available: Mon – Fri, 8am – 10pm, Sat & Sun, 8am – 8pm.
Or InPost’s customer service team via the website's help feature and fill out a help request form.
Pro:Direct Customer Service
If you do need to reach out to the team for any advice, the best way to contact us is via our direct email address - customerservices@prodirectsport.com
Our Customer Service team are available Monday - Sunday from 09:00 - 17:00 (excluding UK Public Holidays).
Pro:Direct Live Chat is available Monday - Sunday from 09:00 - 13:00 (excluding UK Public Holidays).
We aim to respond to all email enquiries within 24 - 48 hours.
Answers to the most commonly asked questions can be found within our Help & FAQ's section