Returning Items to Pro:Direct

Here is some useful info on the process to follow if you want to return an item within the UK.

NOTE - Return Carrier options to drop off in store, or with a carrier are subject to change at anytime.

Sign up today and become a PD Club Member to get unlimited free UK returns.

For customers outside of the UK, please see our Returns FAQ's for the process to follow.

Choose a Carrier for more information

Return your package at your nearest Post Office or CSP

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Return your package at your nearest DPD Pickup shop

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Return your package to one of the thousands of locker locations without the need for a label

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Returns with Royal Mail
Return via the Post Office (Drop off only)

Step 1: Pack the item(s) for return

Please include the completed returns form for your order and place inside parcel. This will contain your order number, reason for return and whether you would like a refund or exchange.

Step 2: Create your return label

Create your return via your Pro:Direct account. Once completing this you should receive a label via email. This label can be printed at home and attached to the parcel securely. (Make sure not to cover the barcode) Or take the email with the QR code to your post office.

Step 3: Take your parcel to a store

Visit your chosen Post Office and hand over the parcel with the label attached. Or show the store assistant the QR code and they will print the label. The store assistant will then print you out a receipt in order to track this parcel. Please make sure to keep this at all times as proof of postage. Please note we advise to drop your parcel off at a Post Office and retain the receipt.

You can follow the link below to locate your nearest Post Office.
Find a Post Office

Available times can be found on the individual stores opening times. Most are open 6 days a week.
If you are printing the label at home then you will need to attach your label to your parcel.
If you are not printing at home then take your QR to the store and they will attach the label for you.
Royal Mail aims to deliver all returns within 3-5 working days. Please keep an eye on tracking for updates.
Talk to the store assistant and show them your code in order to get your parcel returned. Or if label already printed hand it over to be sent.
You can contact either ProDirect's customer service team and they will help with any queries.
Or contact the courier via the Royal Mail contact us page. Or use their inquiry form.
Returns with DPD
Easy returns with over 12,000 convenient drop off locations

Step 1: Choose your nearest drop-off point

Select from over 12,000 hand picked drop off locations, including Post Offices, shops and lockers, ensuring a convenient drop off point near you.

Step 2: Print label or scan QR code

Simply Print label or scan QR code. Options vary by drop off location.

Step 3: Drop off and relax

We take care of the rest and will update you with SMS & Email notifications. Returns typically take 2-3 days.

You can follow the link below to locate your nearest DPD Parcel Shop.
Find a DPD Parcel Shop

Available times can be found on the individual stores opening times. Most are open 6 days a week.
If you're printing at home, DPD has over 12,000 hand picked drop-off points, including shops, Post Office and 24/7 lockers. Simply use our handy location finder, and it will show you everything you need, including those locations that simply require a QR code.
DPD aims to deliver all returns back within 2 - 3 days and it can take up to 7 days for the return to be processed.
Show your QR code or hand over the pre-labelled parcel at the counter -we will take of the rest.
You can contact either ProDirect's customer service team and they will help with any queries.
Or contact the courier via the DPD help feature on their website - inquiry form.
Returns with InPost
Dropping off parcels couldn't be easier with InPost self-service lockers

Step 1: Pack the item(s) for return

Please include the completed returns form for your order and place inside parcel. This will contain your order number, reason for return and whether you would like a refund or exchange. Please note that the maximum parcel size is 41x38x64cm. If your parcel is larger than this, please use another service.

Step 2: Create and pay for your return QR code

Create your return via your Pro:Direct account. Once completing this you should receive an InPost QR via email. (Please keep this as it contains your parcel and tracking information). This code will need to be scanned when you visit a locker.

Step 3: Take your parcel to a locker

Visit your chosen locker and scan the QR code on the screen and follow instructions. A locker should open, place the parcel inside and shut the door. If any issues at this stage please contact the customer service number at the locker and they can assist.

You can use the InPost website to locate your nearest locker
All lockers are available 24 hours a day, 7 days a week.
No, when collected by the courier, they will attach a label to the parcel to get it returned correctly.
InPost is currently only available for UK customers and subject to location.
InPost aims to deliver all returns back to the retailer within 5-7 working days.
InPost have a customer care team that can be contacted at the following number- 0330 335 0950 (standard network charges apply)
Available: Mon – Fri, 8am – 10pm, Sat & Sun, 8am – 8pm.
You can contact either ProDirect's customer service team and they will help with any queries.
Or InPost’s customer service team via the website's help feature and fill out a help request form.

Pro:Direct Customer Service

If you do need to reach out to the team for any advice, the best way to contact us is via our direct email address - customerservices@prodirectsport.com

Our Customer Service team are available Monday - Sunday from 09:00 - 17:00 (excluding UK Public Holidays).
Pro:Direct Live Chat is available Monday - Sunday from 09:00 - 13:00 (excluding UK Public Holidays). 

We aim to respond to all email enquiries within 24 - 48 hours.

Answers to the most commonly asked questions can be found within our Help & FAQ's section