Products & Stock
Available for immediate dispatch
Order now for dispatch in 2 days
Pre-order now for dispatch on available date
Product availability is updated daily. When you select your required size the availability will be confirmed.
If I Pre-order a product, will I receive it on the release date?
The Pre-Order date provided when you placed your order is the anticipated dispatch date from our warehouse and is based on the delivery schedule advised by the manufacturer.
We'll inform you of any delay as soon as possible by email and let you know the new expected dispatch date.
If you've chosen to personalise your Pre-order item, please also allow an additional 4-6 days for dispatch.
Will Pro:Direct re-stock sale items?
We don't tend to re-stock items once they go on sale - often items will be reduced in price once the line/colour has been discontinued by the manufacturer.
If your size is out of stock, please contact our Customer Service team who will be able to help with advice for an alternative, they can be contacted at firstname.lastname@example.org.
Can I personalise my boots with just a flag?
Yes. If you want to keep things simple and have a flag on its own with no name personalisation, simply select the relevant option in our customisation menu.
To give your boots the best possible look, we’ll position the flag on the medial (inner) side for embroidered personalisation orders, or on the lateral (outer) side for heat pressed personalisation orders.
Care instructions for my personalised item
Please take a moment to read our recommended care instructions.
- Always wash shirts inside out to protect the personalisation
- Never wash with other garment types
- Unless they are the same colour, always wash shirts and shorts separately
- Wash at 30°C or below
- Never mix light colours with dark colours
- Avoid washing cotton with polyester in the same wash
- Never tumble dry personalised kit
- Iron at low temperature and never directly onto any artwork
*Use of fabric conditioners, 3-in-1 detergents and sodium percarbonate stain removers should be avoided.
How do I know that I've ordered the right size?
We use UK sizes as our main sizing format (this may vary a little depending on Brand and model of boot).
When ordering footwear, you will have the option of selecting between UK, EU or US sizes - Please note, when you receive your order confirmation email it will show the comparative UK size.
We also have size comparison charts on the website for a number of products, please check here for size guide information. If you need some more advice then please contact our Customer Service team at email@example.com.
Do you offer Gift Cards/Vouchers?
I'm afraid we don't have gift vouchers available for purchase. This isn't a service that we offer at the moment, but it is constantly under review so may change in the future.
Although we don't sell gift vouchers, we do have a great range of items on our sites that would make really great gifts. If you need a bit of advice about what would make a perfect present we will be more than happy to provide some guidance.
The best way to contact our Customer Service Team is via our direct email address: firstname.lastname@example.org
Please note we are currently working within a 24-hour response time
Customer Service team are operating 7 days a week (excluding UK Public Holidays which include Sunday 25th December 2022, Monday 26th December 2022 where we are closed)
Pro:Direct Live Chat is available Monday - Friday (9am - 1pm)
You may also write to us at PDS Group, Torre House, Shaldon Road, Newton Abbot, TQ12 4PQ
Answers to the most commonly asked questions can be found within our Help & FAQ's section