Teamwear

  • Do you offer discounts for multi-buy or bulk orders?

    The majority of our teamwear clothing has already been individually discounted to take into account the purchase of multiple items.
    We do offer further benefits for qualifying Clubhouse Premium customers - register your interest here.

  • Can I cancel or amend my order?

    Once you have completed your order, your personalised items cannot be cancelled, amended or refunded.
    For unpersonalised items, we have a very limited time-frame to cancel your order as we send orders to the warehouse as soon as they have been submitted to ensure that our fulfilment times are as fast as possible. 
    Please contact us at teamwear@prodirectsport.net as quickly as possible so we can see what we are able to do for you. If we are unable to stop the order from being dispatched then you can either refuse the delivery (request that the courier return to sender) or you can arrange for the order to be returned to us. Upon receipt of the return we will issue you with a refund which will be made through the same method that was used for the original payment.

  • Care instructions for my personalised item

    Please take a moment to read our recommended care instructions.
    - Always wash shirts inside out to protect the personalisation
    - Never wash with other garment types
    - Unless they are the same colour, always wash shirts and shorts separately
    - Wash at 30°C or below
    - Never mix light colours with dark colours
    - Avoid washing cotton with polyester in the same wash
    - Never tumble dry personalised kit
    - Iron at low temperature and never directly onto any artwork

    *Use of fabric conditioners, 3-in-1 detergents and sodium percarbonate stain removers should be avoided.

  • Can I return an item that has been personalised?

    Pro:Direct Sport reserves the right to choose method, colour and position of any personalisation unless the customer specifies. Please be aware that we are unable to cover any manufacturers logo when personalising an item.
    We will only accept personalised items for return if the personalisation is incorrect from the receipt of order or if the product is faulty.
    If an item is incorrectly personalised and the item is used and not returned in new condition, Pro:Direct Sport reserves the right to refuse the item based on the fact that by wearing or using the item, the customer has accepted the product.
    If, however, the product is later deemed to have a fault of manufacture your statutory rights remain unaffected and we will be pleased to offer a refund.
    If an item is declared faulty, Pro:Direct Sport will refund the cost of the returns postage having been provided an image of the postage receipt via email, or receiving a copy within the parcel.
    Pro:Direct Sport also reserves the right to refuse a faulty product if the product has been modified by a third party and as a result has contributed or caused the fault the Item has developed. 
    For more information, please see our Returns section

  • How long will my order take?

    If you request that your order is customised (adding squad numbers, a club crest, sponsor logo etc.) it could take up to 21 days for your order to be fulfilled. Although we try to fulfil all orders as quickly as possible it can take a little time to make sure that we get everything on your kit looking the best it possibly can. We also wait until all items that require customisation are in stock before starting the printing process. This ensures consistency across all customised items. As soon as your order is dispatched from our warehouse you'll receive a dispatch confirmation e-mail that will show you how to track the order with the carrier.

  • How does the personalisation process work?

    If you are using our kit builder tool we will customise your kit according to the choices that you make when building your kit. Club Crests, Sponsorship Logos, Squad Numbers and Names will all appear in the locations that you indicate throughout the kit building process.
    Please note that we cannot cover any manufacturer logos. If you have elected to position customised detail in an area which is already populated by a brand logo the customised content will be moved accordingly so that both the brand logo and customised content is visible.
    If you have uploaded a club crest and/or sponsorship logo this will be produced in an industry standard size that will fit well on the kit and in the most appropriate location according to the area of the kit that you have indicated that you would like it to appear.
    Our personalisation experts are very experienced and produce kits for professional clubs. Their expertise will ensure that the choices you make during the kit builder process are reflected on your kit in the very best possible way.
    For extremely high value orders (eg over £1,000) our personalisation team may contact you to consult with your further over the appearance of the customisation. If you have provided images that are not usable we will get in touch to request a new image or offer you the opportunity to take advantage of our re-drawing service.
    If you elect to add customisation to any of your items please allow 21 days for them to be dispatched.

  • How can I check availability of the products I need?

    Stock availability of teamwear items is indicated on the product pages, beneath the image of the item, next to each size. A final stock check is done when you proceed to check out. It is possible that stock levels may have changed between the time you were on the product page and the time that you enter the check out process. As a result you may see some items showing as no longer available in the check out. In this case, if you have selected a quantity greater than 1 you could try to reduce the quantity of the item with a stock issue to resolve. If items are indicated as being available for Pre-Order this means that although we don't have stock immediately available, stock will become available from the date shown (please note that if you choose to order an item that is on pre-order, the pre-order date overrides the delivery date shown in checkout). In the unlikely event that a pre-order re-stock date changes, we will inform you by e-mail of the change. If you are having difficulty locating stock of items  that you require please e-mail us at teamwear@prodirectsport.net and we will be happy to investigate for you.

  • How do you capture payment for pre-order items?

    We will capture the payment for the items as they become available, so if you do order items that are on Pre-order, we will likely take the payment as these items arrive into stock.
    You will never be charged more than the total value of the order and you are only changed once for delivery, even if we send your order in more than one parcel.

  • How do I obtain a receipt?

    Your order confirmation email will be a suitable VAT receipt and you can also view the summary of your order within My Account once you have logged into the site.

  • I'm having trouble logging on to view my Teamwear order.

    If you've forgotten your password, just go to Log-In and click on the 'Forgot Your Password?' link and enter your email address.
    If we find a matching account to the email address you provided, we'll send you an email to allow you to reset your password.
    If you would like support accessing your account, please contact our Customer Service team via the Contact Us link or email customerservices@prodirectsport.com .

 

CUSTOMER SERVICE

The best way to contact our Customer Service Team is via our direct email address: customerservices@prodirectsport.com

Please note we are currently working within a 24-hour response time


Customer Service team are operating 7 days a week (excluding UK Public Holidays which include Sunday 25th December 2022, Monday 26th December 2022 where we are closed)
Pro:Direct Live Chat is available Monday - Friday (9am - 1pm)


You may also write to us at PDS Group, Torre House, Shaldon Road, Newton Abbot, TQ12 4PQ

Answers to the most commonly asked questions can be found within our Help & FAQ's section