Help Centre

You can use any of the following payment methods when placing you are online:

• All major Credit and Debit cards - Visa Debit, Visa Credit, MasterCard and AMEX
• SHOP PAY
• PayPal
• Klarna

Klarna - Pay Later in 3?

Klarna Pay Later in 3 interest-free instalments will allow you to spread the cost of your Pro Direct purchase over 3 equal payments. 
The payment for each instalment will  automatically be collected from the debit or credit card you enter at checkout.
Your first instalment will be collected when your order is confirmed by Pro Direct and instalments 2 and 3 are scheduled 30 and 60 days later, respectively.

Klarna - Pay Later in 30 Days work?

Once your order is confirmed, you’ll receive an email with payment instructions within two days from Klarna. 
You’ll then have 30 days to try on your order and only pay when you’re happy. Complete the payment online, at your convenience, with no extra cost. You can pay via credit or debit card in Klarna.app or by logging into www.klarna.com/uk 

Klarna's Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Late fees may apply. Ts&Cs apply. 

Once you have added all the items you need to your cart, click CHECK OUT to proceed to our Checkout page

• Choose your Shipping address and delivery option.
• You will see your available store credit in the Payment section in Checkout, just click on Apply store credit to use it on your order.
• If there is a remaining balance to pay, you can use an additional payment method.
• If the store credit covers the total of the order then it will show that the order is now covered by your store credit and the additional Payment options will disappear.

You will also see you Store Credit in the Payment methods section in your Profile.

As soon as you submit your order your payment method will be charged for the full amount of your order.

If you choose to cancel your order within the 15 minute period, you payment will be refunded to the original payment method.

All in stock items will be dispatched within 2 – 3 days.

If you have placed an order for an item on pre-order the item will be dispatched as per the dates indicated when you placed your order.

In all cases though your payment method will be charged as soon as you submit your order.