Help Centre

We're really sorry if we have sent you the wrong item.
Please contact our Customer Service team at customerservices@prodirectsport.com and we will help with getting a replacement to you as quickly as possible along with helping with the return of the incorrect item.

This simple and easy process can be completed online by using our app or website.

1. Log in to your Pro:Direct account and go to the "My Orders" section.
2. Locate the specific order.
3. Click on the "Return Items" button displayed next to the order - available for 28 days from the date of receipt.
4. Complete the required information on the return request pages.

***Please note that due to a website upgrade orders placed before 09/04/2026 will not show in your order history. If you placed your order less than 30 days ago and your order does not appear in your order history you can visit the following to arrange your return:

ProDirect Sport Ltd Return your item(s)

If your order is over 30 days old and your item is faulty please contact our customer service team***

We endeavour to deal with returns within 7-10 working days of receiving your parcel, however it may take longer during busy periods (September, December and January).

We are not currently able to offer exchanges, however you can place a new order if you require this and mark your original order as no longer required.

Please return in 'as new' condition, which includes showing no sign of wear on the item itself plus the labels, tags and all packaging you can do so by sending it back to our Returns Department, you will find our returns details in the FAQs above How Do I Return My Order.

We are very sorry to hear you have encountered an issue with your product. Pro:Direct are from official sources and covered by the normal manufacturers warranty. 

If you believe you have received a faulty product, please contact our customer service team by email at customerservices@prodirectsport.com with an image of your item and explanation of the fault so they can advise you on best outcome for the situation.

As soon as we receive your returned item, we aim to process this for you within 7 - 10 working days (Monday - Friday). After the returns department have processed this, you will receive an email to confirm this has been completed.• If you have not received an email from the returns department, .

• Please check with the courier that the parcel has arrived back with us.
• If the parcel has not arrived back with us, please pursue with the courier you returned the order with.
• If the order has arrived back with us, please contact our customer service team at customerservices@prodirectsport.com with your order ID number for the returned parcel so we can investigate and resolve the matter quickly for you.