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Products & Stock

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    Available for immediate dispatch

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    Order now for dispatch in 2 days

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    Pre-order now for dispatch on available date

Product availability is updated daily. When you select your required size the availability will be confirmed.

Products

  • If I Pre-order a product, will I receive it on the release date?

    The Pre-Order date provided when you placed your order is the anticipated dispatch date from our warehouse and is based on the delivery schedule advised by the manufacturer. 
    We'll inform you of any delay as soon as possible by email and let you know the new expected dispatch date.
    If you've chosen to personalise your Pre-order item, please also allow an additional 4-6 days for dispatch.

  • Will Pro:Direct re-stock sale items?

    We don't tend to re-stock items once they go on sale - often items will be reduced in price once the line/colour has been discontinued by the manufacturer. 
    If your size is out of stock, please contact our Customer Service team who will be able to help with advice for an alternative, they can be contacted at customerservices@prodirectsport.com.

  • Multibuy Promotions & Discounts

    - To get the saving, you must order the qualifying items within the same order at the same time.
    - Please note that selected brands/products may be excluded from multibuy promotions and offers.
    - The discount will automatically be applied during the checkout process.
    - Any refunds will take into account the discount applied as part of the offer.

  • Care instructions for my personalised item

    Please take a moment to read our recommended care instructions.

    Do not wash shoes in the washing machine unless the Brand approves this and has added guidance with the shoes. Please check in the box for instructions.

    - Always wash items inside out where possible to protect the personalisation
    - Never wash with other garment types
    - Unless they are the same colour, always wash shirts and shorts separately
    - Wash shoes and apparel separately to one another at 30°C
    - Do not put them in a washing machine unless the Brand approves this and has added guidance with the shoes. Please check in the box for instructions.
    - Never mix light colours with dark colours
    - Avoid washing cotton with polyester in the same wash
    - Never tumble dry personalised kit or shoes
    - Iron at low temperature and never directly onto any artwork

    * Use of fabric conditioners, 3-in-1 detergents and sodium percarbonate stain removers should be avoided.

  • How do I know that I've ordered the right size?

    We use UK sizes as our main sizing format (this may vary a little depending on Brand)
    When ordering footwear, you will have the option of selecting between UK, EU or US sizes - Please note, when you receive your order confirmation email it will show the comparative UK size. 
    We also have size comparison charts on the website for a number of products, please check here for size guide information. If you need some more advice then please contact our Customer Service team at customerservices@prodirectsport.com.

  • Can I personalise my running shoes (spikes)?

    Yes, you can with our Spike ID service. Using the very latest in personalisation machinery, we offer the option to add up to five characters and a flag of your choice. The personalisation will be heat-pressed in order to ensure the most professional look possible.

    COLOURS - Our team of experts have a vast range of colours available for heat press. They have a great deal of experience at choosing the perfect colour match depending on what shoes you purchase.
    MESSAGE LENGTH - The length of your personalisation varies depending on your product and size. Please note that a blank space is classed as a character.
    TURN AROUND TIME - Please allow an additional 4 - 6 dispatch days for personalised orders.

  • Can I personalise my shoes with just a flag?

    Yes. If you want to keep things simple and have a flag on its own with no name personalisation, simply select the relevant option in our customisation menu.
    To give your shoes the best possible look, we will position the flag on the lateral (outer) side for heat pressed personalisation orders.

     

  • Do you offer Gift Cards/Vouchers?

    I'm afraid we don't have gift vouchers available for purchase. This isn't a service that we offer at the moment, but it is constantly under review so may change in the future.
    Although we don't sell gift vouchers, we do have a great range of items on our sites that would make really great gifts. If you need a bit of advice about what would make a perfect present we will be more than happy to provide you with some guidance.

 

CUSTOMER SERVICE

Answers to the most commonly asked questions can be found within our Help and FAQs section.

If you do still need to contact us then the best way to do this will be to email customerservices@prodirectsport.com.

Customer Service operate over 7 days

Pro Direct Live Chat available Monday - Friday