Elite+ Subscription

  • How do I join Elite+?

    You can subscribe to Elite+ by adding the Next Day delivery option to an order via Checkout, via My Account - Elite Plus or via the Elite+ Membership Page.
    You must have a registered Pro:Direct customer account and be logged in to your customer account to use Elite+ Membership.

    Criteria for joining:

    • Be signed up to our newsletter. (You can manage this within 'My Account – My Preferences')

    • Your Elite+ membership has been purchased a minimum of 24 hours before the Hype Product Launch

    • Be based within the UK/EU.

  • How long does Elite+ last?

    Elite+ is valid for 12 months from the date of purchase and will automatically renew every year to ensure that you always get the benefit of FREE delivery, and the other exclusive Elite+ benefits.

  • How do I use Elite+ Delivery when making a purchase?

    When placing an order, you can select to use Elite+ Delivery in the delivery options.
    Your order will be placed in accordance with our purchase terms and conditions. We draw your attention to our delivery FAQs and the delivery terms in our standard purchase terms and conditions, which apply in addition to these terms and conditions. In particular, time will not be of the essence for delivery or performance and all delivery dates specified in these terms and conditions, on our website, and in any correspondence are estimates only. This means that we will not be responsible if goods are delivered outside those times, and we will not be liable for the consequences of any delay.

  • What sites can I use my Elite+ service on?

    Elite+ is a customer-level membership but currently only applies to our Soccer and Running websites.
    The other sport categories may be added in time to allow you to get the full benefit of FREE Delivery across all sports.
    Check out the product selection on Soccer and Running because in addition to specialty sport items, we also stock a wide range of fitness, training, and lifestyle footwear and clothing.

  • Are there are any delivery restrictions with Elite+?

    Standard Delivery applies to orders up to maximum order weight of 15kg, excluding oversized items (such as Goals) which require a special courier.

    Next Day Delivery applies to orders to orders up to maximum order weight of 2.5kg *Not available for the following postcodes: AB, BT, DD9-11, DG5- 9, FK17-21, GY, HS, IM, IV, JE, KA27-30, KW, KY10, KY14-16, PA20-38, PA41-49, PA60-78, PA80, PH5-9, PH11-13, PH15-26, PH30-50, PO30-41, TD5, TD15, TR21-25, ZE

    Pre-Order Items, or personalised items (where the available date is in the future) will mean that Next Day will be available but the day your item will arrive will be the next business day AFTER the Available Date displayed.

    Elite+ Delivery is designed for personal customer use available for delivery to UK addresses only.
    You are responsible for checking that your postcode is eligible before purchasing. We will not be responsible or liable for failure to provide Elite+ Delivery to you should your postcode not be eligible to receive Elite+ Delivery.
    Subject to any statutory rights that you may have, you shall not be entitled to a refund if your postcode is not eligible to receive Elite+ Delivery.

  • How many times can I use Elite+ Delivery?

    You can order with Elite+ Delivery as many times as you like, but it is subject to a fair use policy - just to make sure people are not taking advantage of this great proposition, which may include making excessive use of, or placing unusual burdens on, the service (e.g., ordering and/or returning items beyond what would reasonably be expected of someone using the service for personal use).
    Elite+ is designed strictly for personal customer use, and not agents, businesses, or re-sellers.

  • Is my Elite+ Membership active?

    Once you have purchased your Elite+ membership, you will have use of our free delivery service for all orders you place for the following year.
    To check the status of your subscription, just go to My Account - Elite Plus.

  • How do I stop my automatic renewal of Elite+?

    Your Elite+ membership will automatically renew for a further 12 months upon the anniversary of your original sign-up date providing we can take payment (with the payment method you originally used).
    You can switch off the automatic renewal of your membership via ‘My Account’ on the Pro:Direct Sport website(s) at any time. No refund will be given, and your current membership subscription will continue until its expiry date.

  • How do I cancel Elite+?

    You can cancel your subscription to Elite+ and receive a refund of the subscription cost within the first 14 days of purchasing Elite+ (excluding the cost of delivery on your initial order if this was shipped).
    You may choose to cancel by notifying us of your intention to cancel:
        By Post: Elite+, Pro:Direct Sport Limited, Torre House, Shaldon Road, Newton Abbot, Devon TQ12 4PQ
        By Email:
    You should keep evidence of having given notice of cancellation such as an email acknowledgement from us confirming that we have completed your request.

  • What can I get early access to?

    As an Elite+ member you may get early access to selected Pro:Direct product launches. Such access will be exclusively available to Elite+ customers for a limited time-period.

  • How will I know about a hype product launch?

    We will notify you of your Early Access to Hype Product Launches via email so please ensure that you have opted in for our Newsletter emails (you can manage this within ‘My Account – My Preferences’).

  • Am I eligible for Elite+ exclusive hype product?

    To qualify for Elite+ Priority Access you will need to meet the following criteria: 
      -  Be subscribed to our Email Newsletter. (You can manage this within 'My Account – My Preferences')
      -  Have an active Elite+ membership*
      -  Be based within the UK/EU
    *Elite + membership has been purchased a minimum of 24 hours before the Hype Product Launch.
    If you feel you fall under these criteria and are still experiencing issues, please kindly contact us to enable us to investigate this further. 

  • Are there any restrictions on product launches?

    You are only able to purchase one product per product launch. Pro:Direct reserves the right to cancel any multiple orders placed.
    Access to Elite+ product launches will be provided on a first come, first served basis and subject to availability. Such access will be available via the Elite+ membership email account only and will not be available via any other email accounts you may have.
    Access to Elite+ product launches does not guarantee that you will be able to obtain stock from those launches. Your early access will provide you with a greatly increased opportunity to obtain stock, but we cannot make any guarantees due to stock limitations.



Answers to the most commonly asked questions can be found within our Help and FAQs section.

If you do still need to contact us then the best way to do this will be to email

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