Returning Items to Pro:Direct

Here is some useful info on the process to follow if you want to return an item within the UK.


For customers outside of the UK, please see our Returns FAQ's for the process to follow.

Choose a Carrier for more information
Returns with EVRi

There are loads of reasons to use an EVRi Locker to send your parcel.
5,500+ Lockers across the UK and we're adding more!

They're open all the time - 24 hours a day, 7 days a week, ready when you are

Secure - CCTV coverage and unique parcel codes give you peace of mind

Send a range of parcel sizes - Our largest Locker measures 62cm x 57cm x 39cm

Full tracking - we'll track your parcel every step of it's journey.

If your barcode won't scan, you can manually enter the 16-digit barcode at the terminal. If you're using an Inpost Locker and need assistance, please call 0330 335 0950 for technical support. If you're using an EVRi Locker, select 'help' on the terminal to find out what to do next..

The first Locker door that will open will always be the smallest available. If you're using an Inpost Locker and need a bigger Locker box, click 'too small' on the terminal and a bigger compartment will open (if available). If it's still too small, repeat until a suitably sized door opens. If you're using an EVRi locker and you need a bigger Locker box, press 'change box size' on the terminal and select the locker most appropriate for your parcel. If your parcel is too big for a Locker, take it to a ParcelShop, where the size limits are more flexible..

We use two types of Locker - InPost and EVRi. If you're using an EVRi Locker, select "help" om the terminal to find out what to do next. Please ensure that your parcel has a label attached before you drop it off at a Locker. This means its journey through our network will be as smooth as possible.

You can follow the link below to locate your nearest Post Office.
Find a Post Office
Available times can be found on the individual stores opening times. Most are open 6 days a week.

If you are printing the label at home then you will need to attach your label to your parcel.
If you are not printing at home then take your QR to the store and they will attach the label for you.

Royal Mail aims to deliver all returns within 3-5 working days. Please keep an eye on tracking for updates.

Talk to the store assistant and show them your code in order to get your parcel returned. Or if label already printed hand it over to be sent.

You can contact either ProDirect's customer service team and they will help with any queries.
Or contact the courier via the Royal Mail contact us page. Or use their inquiry form.

You can use the InPost website to locate your nearest locker
All lockers are available 24 hours a day, 7 days a week.

No, when collected by the courier, they will attach a label to the parcel to get it returned correctly.

InPost is currently only available for UK customers and subject to location.

InPost aims to deliver all returns back to the retailer within 5-7 working days.

InPost have a customer care team that can be contacted at the following number- 0330 335 0950 (standard network charges apply)
Available: Mon – Fri, 8am – 10pm, Sat & Sun, 8am – 8pm.

You can contact either ProDirect's customer service team and they will help with any queries.
Or InPost’s customer service team via the website's help feature and fill out a help request form.

You can follow the link below to locate your nearest store and toyou location.
Find A Store - Asda toyou
Available times can be found on the individual stores opening times.

No, when collected by the courier, they will attach a label to the parcel to get it returned correctly. Or the staff member given to at the help desk will add label.

Typically it takes 3-5 working days. Please follow the tracking and if it states ‘it’s gone back to your retailer’ please contact Pro:Direct.

Register your return at the self-service screen, pop it into the dropbox, or head to the click-and-collect desk and ask an Asda colleague to help you.

You can contact either ProDirect's customer service team and they will help with any queries.
Or contact toyou via their help page and select the contact us link.
Contact Asda toyou

Pro:Direct Customer Service

If you do need to reach out to the team for any advice, the best way to contact us is via our direct email address - customerservices@prodirectsport.com

Our Customer Service team are available Monday - Sunday from 09:00 - 17:00 (excluding UK Public Holidays).
Pro:Direct Live Chat is available Monday - Sunday from 09:00 - 13:00 (excluding UK Public Holidays). 

We aim to respond to all email enquiries within 24 - 48 hours.

Answers to the most commonly asked questions can be found within our Help & FAQ's section