Pro:Direct Partner Program

  • What is the Pro:Direct Partner Program?

    To ensure our customers have access to an even bigger range of products and sizes from top brands, we have introduced the Pro:Direct partner Program. So, occasionally a product you purchase from us may be fulfilled by one of our selected partner brands. Here are some details about the Pro:Direct Partner Program.

    All of our partners agree to the Pro:Direct service promises:
    - 28 Day Return policy
    - Free Delivery & Returns*
    - Standard Delivery (3-5 Business days however, please allow up to 14 working days for dispatch)
    - Pro:Direct Customer Care
    - Pro:Direct Promotions Do Not Apply**

    * Free standard delivery and returns to UK destinations only. Additional postage options are unavailable at this time.
    ** Please note, all promotions offered by Pro:Direct such as personification, multi-buy, discounts, free gifts, affiliate orders, PFA etc, will not apply.

  • How do I identify if the item is being fulfilled by Nike or adidas?

    You will see this on the Product page, after you have selected the size you need it will show as "Delivered by our partner Nike/adidas". This information will also be there throughout the checkout process.  
    If you are placing an order for multiple items and have a combination of Pro:Direct and Pro:Direct Partner products in your order, these will be dispatched to you in separate packages and will be listed separately in your basket. 

  • What delivery options are available if the item is being fulfilled by Nike or adidas?

    Your order will be delivered on a Free Standard Delivery & Returns service to UK destinations only. Additional postage options are unavailable at this time. Pro:Direct Partner products will be sent to you directly by our partners and please allow up to 14 working days for the order to be dispatched.

  • How do I return a Pro:Direct Partner item?

    Please use the enclosed returns label to send back your item - this guarantees that your item is returned to the correct address. Please contact us at customerservices@prodirectsport.com if you have any questions about returning your product or you have not received a label.

  • Why is the price different when I select the size I need?

    Some products may be available in certain sizes directly from Pro:Direct, while other sizes may only be available from one of our partners and therefore in these instances prices may vary depending upon the supplier.

  • Can I use my Coupon code if the item is being fulfilled by Nike or adidas?

    Unfortunately not, all promotions offered by Pro:Direct such as personalisation, multi-buy, discounts, free gifts, affiliate orders, PFA etc, will not apply in this case.

  • Can I have the item personalised if it is being fulfilled by Nike or adidas?

    Unfortunately not, all promotions offered by Pro:Direct such as personalisation, multi-buy, discounts, free gifts, affiliate orders, PFA etc, will not apply in this case.

  • Can I order from one of Pro:Direct's partners for delivery outside of the UK?

    Unfortunately items that are only available from one of our partners cannot be delivered outside of mainland UK.

  • Who do I contact if I have an issue with my Pro:Direct Partner Delivery or Return?

    Please contact Pro:Direct at customerservices@prodirectsport.com for any enquiries about orders placed on our website, even if the order will be fulfilled by one of our partners.

 

CUSTOMER SERVICE

The best way to contact our Customer Service Team is via our direct email address: customerservices@prodirectsport.com

We will respond to your enquiry within 24 hours

Our Live Chat is available 9am - 1pm (Monday -Friday)

You can also find our FAQ's online and have answers to our most popular questions here https://www.prodirectsport.com/help-and-faqs/


Customer Service team are operating 7 days a week (excluding UK Public Holidays )

You may also write to us at PDS Group, Torre House, Shaldon Road, Newton Abbot, TQ12 4PQ

Answers to the most commonly asked questions can be found within our Help & FAQ's section