Premier Delivery

  • How do I subscribe to Premier Delivery?

    You can subscribe to Premier Delivery by adding Premier Delivery to your order at checkout for £14.95 or via our Premier Delivery Page. You must have a registered Pro:Direct Sport account to use Premier Delivery.

    Your Premier Delivery subscription will become active from your 2nd purchase of using your subscription.

  • How do I use Premier Delivery when making a purchase?

    Premier Delivery is only available to individuals aged 18 years and older residing in the UK. Premier Delivery is not available for purchase in conjunction with any another promotion.

    Please note that Premier Delivery is designed for personal customer use only, and not agents, businesses, or re-sellers.

  • What's included with Premier Delivery?

    Premier Delivery costs just £14.95 a year and gives you free Next Business Day* delivery for a whole year to almost all UK addresses.

    Priority Order Processing - Your orders are given priority every step of the way through our UK warehouse team, direct to your door

    Premium Courier Delivery – Priority dispatch usually next business day

    Improved Order Tracking - Download the EVRI App to 'Follow & Manage your Delivery right to your door including:

      - Change Delivery Day
      - Change Delivery Address
      - Collect from a Parcel Shop
      - Leave with a Specific Neighbour
      - Deliver to a Safe Place (avoiding it being left on your doorstep)

    Save, every time you order with Pro Direct across all of Specialist Sport stores

    *Next Business Day from dispatch of your parcel from Pro:Direct Sport. Orders placed before 7pm will usually be dispatched on the same day, Premier Delivery is not a guaranteed next day delivery service.

  • What happens if I have an active Elite+ subscription?

    If you are an Elite+ subscriber, your orders will now be shipped via our new Premier Delivery service for the remainder of your subscription. This exclusive delivery service includes all premier benefits for the remainder of the year of subscription as well as Premier delivery active at the checkout. In your account you will be provided with the expiration date of your Elite+ subscription. This is one year from date of purchase.

    Once your Elite+ subscription has expired, Premier Delivery will be available to purchase as a standalone delivery subscription service. You will be notified of any other changes made to your Elite+ subscription.

  • How do I use Premier Delivery when making a purchase?

    When placing an order, you can select to use Premier Delivery as part of your delivery options. Your order will be placed in accordance with our purchase terms and conditions. We draw your attention to our delivery FAQs and the delivery terms in our standard purchase terms and conditions, which apply in addition to these terms and conditions.  All delivery dates specified in these terms and conditions are on our website, and in any correspondence are estimates only. This means that we will not be responsible if goods are delivered outside those times, and we will not be liable for the consequences of any delay.

  • How long does my Premier Delivery subscription last?

    Premier Delivery is valid for 12 months from the date of purchase and will automatically renew every year to ensure that you always get the benefit of the delivery service.

  • Are there any delivery restrictions?

    Premier Delivery applies to orders up to maximum order weight of 3kg excluding oversized items (such as Goals, Poles, and Mannequins) which require a special courier. Pre-Order Items, or personalised items (where the available date is in the future) will mean that your order will be delivered on a Premier Delivery service the next business day after the available date displayed. 

    Premier Delivery is designed for personal customer use available for delivery to UK addresses only. Postcode restrictions may apply to certain delivery methods including BFPO addresses, you can review the postcode restrictions here.

    You are responsible for checking that your postcode is eligible before purchasing. We will not be responsible or liable for failure to provide Premier Delivery to you should your postcode not be eligible to receive Premier Delivery. Subject to any statutory rights that you may have, you shall not be entitled to a refund if your postcode is not eligible to receive Premier Delivery.

  • How do I stop my automatic renewal of Premier Delivery Service

    Your Premier Delivery membership will automatically renew for a further 12 months upon the anniversary of your original sign-up date providing we can take payment (with the payment method you originally used). You can switch off the automatic renewal of your membership via ‘My Account’ on the Pro:Direct Sport website(s) at any time. No refund will be given, and your current membership subscription will continue until its expiry date.

  • How do I cancel Premier Delivery Service?

    You can cancel your subscription to Premier Delivery Service and receive a refund of the subscription cost within the first 14 days of purchasing Premier Delivery (excluding the cost of delivery on your initial order if this was shipped). You may choose to cancel by notifying us of your intention to cancel:

    By Post: Premier Delivery Service, Pro:Direct Sport Limited, Torre House, Shaldon Road, Newton Abbot, Devon, TQ12 4PQ

    By Email: customerservices@prodirectsport.com

  • Changes to your Premier Delivery Service Subscription and/or these terms and conditions

    We reserve the right (at our sole discretion) to accept or refuse your subscription to Premier Delivery and to change these terms and conditions (including the delivery service valid in this subscription) at any time. If we consider (at our sole discretion) that you are misusing Premier Delivery Service in any way (including by breaching these terms and conditions), we reserve the right to terminate your subscription immediately without notice. You are responsible for using Premier Delivery Service in accordance with these terms and conditions. We may, at our sole discretion, decide to terminate your Premier Delivery subscription. If we do so, you may (at our sole discretion) be given a prorated refund, based on the number of whole months remaining in your subscription. We will not give any refund for termination related to conduct that we determine, in our discretion, violates these terms and conditions or any applicable law, involves fraud or misuse, or is harmful to our interests or another user. We will inform you of any significant changes to these terms and conditions. All other applicable terms and conditions apply.

 

CUSTOMER SERVICE

The best way to contact our Customer Service Team is via our direct email address: customerservices@prodirectsport.com

Please note we are currently working within a 24-hour response time


Customer Service team are operating 7 days a week (excluding UK Public Holidays which include Sunday 25th December 2022, Monday 26th December 2022 where we are closed)
Pro:Direct Live Chat is available Monday - Friday (9am - 1pm)


You may also write to us at PDS Group, Torre House, Shaldon Road, Newton Abbot, TQ12 4PQ

Answers to the most commonly asked questions can be found within our Help & FAQ's section